FAQs

ASSEMBLY

 

Q: Are the garage shelves easy to assemble?

Yes! The shelves come in either 2 or 3 flat packs (depending on the model) and they all need some level of assembly that varies from 10-30 minutes. Most of our items are very quick and effortless to assemble (10-15 minutes, no tools or technical knowledge required), with the exception of one product – see here. That one takes about 20-30 minutes to assemble.

 

Q: Are any tools required for long span shelving assembly?

Most of the shelves require no tools upon assembly, with the exception of our largest shelving unit – see here. This shelf (the upright parts) requires the use of a 17mm spanner. The upright parts of this self can be preassembled by us upon request for an extra fee though – this makes finishing the assembly yourself easy and there are no tools required then.

 

Q: Will you assemble my garage shelf for me?

We can assemble your shelf for you at your location for an extra fee of $25 per unit (available for delivery orders only). Please let us know beforehand so we can allow enough time for this when we make your delivery.

 

Q: Are any samples available for viewing?

The examples can be viewed in Southport, please enquire here for details.

 

PAYMENT

 

Q: What are the payment options? Can I pay with card?

When buying online, you can pay with either Paypal, Debit&Credit Card or AfterPay. You can also pay with cash or card if you are picking up the order from Southport.

 

DELIVERY & PICK UP

 

Q: Where do you deliver?

We currently deliver from Rockhampton in QLD to Coffs Harbour in NSW, to qualifying postcodes. If you are not sure if we can deliver to you, please get in touch here or simply try to place an order on the site – it we don’t deliver to your area, the site won’t let you complete the purchase (in this case please get in touch here, as we still might be able to help you!).

 

Q: What are the average delivery times?

All deliveries will be made within 2 weeks of purchase (Note: local Gold Coast deliveries are made within a week) and you will be contacted the next business day from purchase to arrange a suitable delivery time. After hours and weekend deliveries are also possible.

Local pick up is possible most days of the week, please get in touch to arrange a suitable pick up time or make your purchase and we will contact you within the next business day to arrange your pick up.

 

Q: Does StockSpace offer interstate shipping?

Yes, however if you are interested in interstate shipping outside of our normal delivery region, please do get in touch here, and we will get a quote for the shipping.

 

Q: Where do I pick up my Garage Shelves?

Shelves can be picked up from Southport – the exact delivery address will be sent in the purchase confirmation that you receive upon payment.

 

Q: Can I pick-up my purchase after office hours?

Yes you can! Just get in touch here and let us know when suits you!

 

RETURNS & QUESTIONS

 

Q: What is your policy regarding returns?

A: We happily accept returns if the item you have received is damaged or unsuitable for use. Please take photos of the damaged item and contact us via team@stockspace.com.au to discuss the return within 14 days of ordering the item. Please note: all delivery costs for the returns will have to be covered by the buyer. Unfortunately we can not accept returns simply because you changed your mind or didn’t need the item any longer.

 

Q: How do I contact you if I have any questions about the products?

A: Just head on over to our contact page and fill out the form or email us at team@stockspace.com.au. We will get back to you in 24-48 hours (excluding weekends)